UTC RETAIL™ Dominates Service & Support Ranking for Third Straight Year

Rochester, August 08, 2008– UTC RETAIL™, a leading provider of retail management solutions including software, hardware and professional services has been ranked #1 by retailers for Service and Support for the third straight year in the RIS News Annual Hardware LeaderBoard Survey. The Hardware LeaderBoard Survey measures customer satisfaction of IT venders operating in the retail sector. The survey is conducted by an independent third-party research firm and includes responses from all major retail segments.

UTC RETAIL has been ranked as one of the top two POS System providers in each of the Annual Surveys conducted since 2006 consistently beating out industry stalwarts such as IBM, NCR, Wincor, Fujitsu and Dell. UTC RETAIL was ranked #2 overall in the 2008 survey. UTC RETAIL has dominated the rankings as #1 for three straight years in the critical Service and Support criteria. UTC RETAIL has also dominated the Price and Value criteria ranking #1 two of the last three years including #1 in the 2008 survey.
Kevin Farrelly, VP and GM of the Hardware Business Unit at UTC RETAIL said, "The 2008 survey results confirm our strategy and positioning in the SMB market as a provider of high value retail management solutions with unsurpassed service and support. To be ranked #1 by retailers for the third year in a row for our service and support reflects our commitment to our customers to ensure their business runs as smoothly as possible. UTC RETAIL is #1 when it comes to customer service and we work hard to earn this distinction.”

Greg Buzek, President of IHL Consulting had this to say of UTC RETAIL’s “three-peat” as #1 in the Service and Support category: “To be recognized by retailers for outstanding customer service three years running is a great accomplishment. UTC RETAIL is obviously serious about differentiating themselves in a very competitive SMB marketplace by providing a total solution combined with a high level of service and support and retailers are recognizing them for their efforts.”

For complete results of the 2008 Hardware LeaderBoard Survey please visit the RIS News website at www.risnews.com.

About UTC RETAIL™
UTC RETAIL is a leader in providing seamlessly integrated retail management solutions including software, hardware and professional services to the specialty retail market. Our retail software solutions include Multi-Channel Enterprise and Merchandising, Store Automation, Planning, Loyalty and Retail Management enabling specialty retailers to increase sales, lower costs and build competitive advantage. In addition to best in class software solutions, UTC RETAIL provides a complete set of branded hardware solutions and comprehensive professional service offerings, providing retailers a single point of contact and accountability for all of their retail management solutions. We’re UTC RETAIL. We’re retail solution experts. It’s all we do and we do it better than anyone else. For more information on UTC RETAIL, visit www.utcretail.com

For more information, contact Kathy Manners, Marketing Communications Specialist, at 585-742-5245 or by e-mail at kmanners@utcretail.com