UTC RETAIL Focuses On Vital Retail Operations.

Today our people, products, and services work together to help our customers reduce costs, improve operations, and increase profitability. We help our retail partners to take advantage of: true multi-channel enterprise management, powerful store solutions, and building customer loyalty.

True multi-channel enterprise management. As multi-channel shopping becomes widespread, retailers must transform their operations to provide customers with a seamless shopping experience whether in-store, on the web, or through catalog channels. This requires the retailer to sell goods, fulfill orders and provide customer service across all channels while making sure the right goods are available at the right place at the right time.

To achieve this level of performance, retailers must align back-office functions with store functions by integrating purchasing, inventory management, pricing, customer data, and sales management. Doing this well requires reliable, accurate, and complete real-time data. Retailers get all of this and much more from UTC RETAIL Multi-Channel Merchandise Management Solutions.

Powerful store solutions. At the point-of-sale, retailers want store automation solutions that have powerful functionality to satisfy both company and customer demands. For many, this means having the ability to transmit transaction and inventory information across all channels including store, web and catalog. Other requirements may include time-clock management, managing on-site and remote events, and of course the ability to quickly and accurately transmit data to other information systems such as accounting.

To ensure accurate inventory and pricing information across all channels, retailers need a solution that communicates across the enterprise in real-time, not just once a day. UTC RETAIL Store Automation Solutions have two applications to meet these needs.

Building customer loyalty and new relationships. By using the POS as a customer information collection and customer look-up tool, retailers gain the ability to use customer transaction history to better understand the buying preferences and trends of individual customers and customer segments. More and more retailers want easier ways to use purchase recency, frequency, and preference data to design personalized communications, targeted campaigns, and special offers to increase sales.

To strengthen loyalty programs, retailers are also finding creative ways to integrate gift card programs as a method of providing customer rewards and encouraging return visits. As gift cards become more popular, they are an ideal way to meet new customers and generate incremental sales. The one downside of gift cards are high transaction costs. To eliminate transaction costs and optimize profitability, consider both UTC RETAIL CRM and UTC RETAIL Gift Card solutions.