How can I get service for products purchased from UTC RETAIL?

Obtain an RMA (Return Material Authorization) number by contacting Customer Service at 800.349.0546.

Do you offer an advance replacement program?

Yes, our "Hot Swap" program is offered for several products.

What are your product warranties?

Products purchased by end-users are covered under our standard warranty for 12 months from date of shipment. For products installed by resellers, UTC RETAIL always makes a good faith effort to honor the warranty for a full year following installation.

How can I obtain a Product Manual for an UTC RETAIL product?

First check out our downloadable PDF files. If the product is not listed there, contact Customer Service at 800.349.0546. Please be sure to include the product name and serial number.

How can I get technical support?

Contact Customer Service at 800.349.0546. A representative will put you in touch with the appropriate resource.